Job Description
Join our elite night shift chat support team in Philadelphia and become the frontline of customer excellence! We're seeking tech-savvy communicators to deliver exceptional 24/7 digital support across multiple platforms. This role offers immediate start for dedicated professionals who thrive in fast-paced virtual environments. Enjoy competitive pay, comprehensive training, and career advancement opportunities in a dynamic remote-friendly culture. Perfect for night owls seeking flexible schedules with full-time benefits!
Responsibilities
- Deliver real-time chat support via web, mobile, and social platforms
- Resolve technical inquiries, billing issues, and product usage questions
- Maintain detailed customer interaction logs and documentation
- Collaborate with cross-functional teams to escalate complex issues
- Meet/exceed performance metrics for response time and resolution rates
- Proactively identify process improvements for customer experience
Qualifications
- 1+ years customer support experience (chat/phone preferred)
- Exceptional written communication and typing skills (60+ WPM)
- Proficiency with CRM software (Zendesk, Salesforce, etc.)
- Strong problem-solving and conflict resolution abilities
- Available for consistent night shift schedule (11 PM - 7 AM EST)
- High school diploma or equivalent (college degree a plus)