Job Description
Join our award-winning call center team in Kansas City, MO! We're hosting an exclusive hiring event for motivated individuals seeking immediate employment opportunities. As a Call Center Representative, you'll deliver exceptional customer experiences while enjoying competitive pay, comprehensive benefits, and career growth potential. No experience required – we provide paid training!
Why Join Us?
• Competitive hourly wages + performance bonuses
• Health insurance, 401(k), and paid time off
• Flexible day/night shift options
• Modern downtown Kansas City facility
Responsibilities
- Handle inbound/outbound customer calls with professionalism
- Resolve inquiries, process orders, and troubleshoot issues
- Maintain accurate customer records in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service quality
- Adhere to company policies and confidentiality guidelines
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication and active listening skills
- Basic computer proficiency (typing 30+ WPM)
- Ability to work flexible shifts (including weekends)
- Pass background check and drug screen
- Customer service experience preferred but not required