Job Description
Join our award-winning team as a Night Shift Customer Service Representative in Indianapolis! We're seeking dedicated professionals to deliver exceptional support during evening hours. This full-time role offers competitive pay, comprehensive benefits, and career growth opportunities. Work in a modern, supportive environment where your contributions directly impact customer satisfaction.
As a key member of our support team, you'll handle inquiries, resolve issues, and build lasting client relationships. Perfect for night owls who thrive in dynamic settings! Apply today and transform your career with us.
Responsibilities
- Manage inbound/outbound customer communications via phone, email, and chat
- Resolve billing inquiries, service issues, and technical problems efficiently
- Document interactions in CRM system with 100% accuracy
- Collaborate with team members to enhance service quality
- Meet/exceed performance metrics including CSAT and resolution rates
- Participate in ongoing product training and process improvements
- Support VIP clients with personalized service solutions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Exceptional communication and problem-solving skills
- Ability to multitask in fast-paced environment
- Proficiency with CRM software (Salesforce experience a plus)
- Typing speed: 40+ WPM with 95% accuracy
- Flexible schedule with reliable night shift availability
- Pass background check and drug screening