Job Description
Join ConnectCare Solutions as a Night Shift Customer Service Representative in Fresno! We're seeking passionate individuals to deliver exceptional support during our peak hours. This full-time role offers competitive pay, comprehensive benefits, and growth opportunities. Our Fresno team provides critical support to local communities, and we're hosting an exclusive hiring event for motivated professionals ready to make an impact.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat during night shifts
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems and maintain customer records
- Collaborate with cross-functional teams to resolve complex customer escalations
- Meet/exceed performance metrics for call handling time and customer satisfaction
- Contribute to process improvements for enhanced service delivery
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience, night shift exposure a plus
- Exceptional communication skills with active listening abilities
- Proficiency with CRM software (Salesforce experience ideal)
- Ability to remain calm under pressure during high-volume periods
- Strong problem-solving skills with attention to detail
- Reliable transportation for on-site hiring event in Fresno