Job Description
Join our award-winning team at Global Support Solutions! We're hosting an exclusive hiring event for dedicated Night Shift Customer Service Representatives in San Jose. This is your opportunity to launch a rewarding career with industry-leading benefits, competitive pay, and a supportive culture focused on growth and work-life balance. No experience necessary – we provide comprehensive training!
Responsibilities
- Deliver exceptional customer support via phone, chat, and email during night shifts
- Resolve billing inquiries, technical issues, and product questions efficiently
- Document interactions accurately in CRM systems
- Collaborate with day-shift teams for seamless customer handoffs
- Meet/exceed performance metrics for resolution time and satisfaction
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- Strong communication and problem-solving skills
- Ability to work independently in a night-shift environment
- Basic computer proficiency with Windows OS
- Positive attitude and customer-first mindset
- Reliable transportation to San Jose facility
- Availability to work 11 PM - 7 AM (flexible scheduling possible)