Job Description
We are excited to announce a Night Shift Hiring Event for dedicated Customer Service Representatives in Houston, TX. Join a dynamic team where your communication skills make a real impact.
In this role, you will be the primary point of contact for our valued clients, handling inquiries with empathy and efficiency. Whether resolving technical issues or processing orders, you will ensure every customer leaves satisfied. This is a fantastic opportunity for those seeking stable, full-time employment with a competitive benefits package.
What You Will Do:
- Manage a high volume of incoming calls and emails during night shifts.
- Assist customers with product information, account management, and order tracking.
- Resolve complex issues and escalations in a professional and timely manner.
- Document all customer interactions accurately in our CRM system.
- Collaborate with the support team to maintain high service standards.
Qualifications:
- High School Diploma or GED required.
- Must be available to work night shifts (e.g., 10:00 PM - 6:00 AM).
- Strong verbal and written communication skills.
- Basic computer proficiency and typing speed.
- Previous customer service experience is a plus but not mandatory.
- Ability to work independently in a remote or on-site environment.
Responsibilities
- Handle a high volume of incoming customer calls and emails during night shifts.
- Resolve customer inquiries and complaints efficiently and professionally.
- Process orders, returns, and account updates with 100% accuracy.
- Document all customer interactions and transactions in the CRM system.
- Collaborate with team leads to improve service quality and response times.
- Identify and escalate complex issues to senior management when necessary.
Qualifications
- High School Diploma or GED equivalent required.
- Must be available to work night shifts (10 PM - 6 AM or similar).
- Strong verbal communication and active listening skills.
- Proficiency with computer systems and Microsoft Office Suite.
- Previous customer service experience is preferred but not required.
- Ability to remain calm and professional under pressure.