Job Description
Join our dynamic customer service team in the heart of Los Angeles! We're seeking passionate Night Shift Customer Service Representatives to deliver exceptional support experiences. This immediate-start opportunity offers competitive pay, comprehensive training, and career growth potential. Work in a modern, supportive environment where your voice matters and your contributions directly impact customer satisfaction. Perfect for night owls seeking stable employment with a forward-thinking company.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and product-related issues using proprietary CRM systems
- Document interactions accurately in Salesforce while maintaining strict confidentiality
- Collaborate with cross-functional teams to escalate complex issues and implement solutions
- Meet/exceed performance metrics including CSAT, AHT, and first-contact resolution rates
- Participate in weekly coaching sessions to enhance service excellence
Qualifications
- Minimum 1 year customer service experience in B2C or B2B environments
- Exceptional verbal/written communication skills with neutral accent
- Proficient in CRM platforms (Salesforce preferred) and Microsoft Office
- Ability to multitask effectively in fast-paced, high-volume settings
- Flexible schedule including nights, weekends, and holidays
- High school diploma or equivalent; college degree preferred
- Valid California driver's license (for occasional field visits)