Job Description
Join CityConnect Solutions as a Night Shift Customer Service Representative and become the voice of our Los Angeles community! We're seeking passionate professionals to deliver exceptional support during our peak evening hours. This immediate-start opportunity offers competitive pay, comprehensive training, and career growth in a dynamic environment.
Why You'll Love This Role:
- Competitive hourly pay with performance bonuses
- Comprehensive health benefits and retirement plans
- Immediate start for qualified candidates
- Modern downtown Los Angeles workspace with free parking
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and service issues using CRM systems
- Document interactions accurately in Salesforce and maintain data hygiene
- Collaborate with night shift teams to deliver seamless 24/7 support
- Meet/exceed KPIs including CSAT scores, resolution time, and first-contact resolution
- Proactively identify process improvements to enhance customer experience
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in call center or retail environment
- Exceptional communication skills with multilingual ability (Spanish/English a plus)
- Proficiency with CRM platforms (Salesforce experience ideal)
- Ability to work independently during night shift (11 PM - 7 AM)
- Strong problem-solving skills with attention to detail
- Passion for helping diverse communities in urban environments