Job Description
Join our award-winning customer service team and become the voice of excellence for Los Angeles residents! We're seeking passionate individuals to deliver exceptional support during our high-demand night shift hours. Enjoy competitive pay, comprehensive benefits, and a dynamic team environment where your growth is prioritized. Immediate start available for qualified candidates ready to make an impact.
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to resolve complex customer issues
- Meet/exceed performance metrics including CSAT and resolution times
- Participate in ongoing training to enhance product knowledge and skills
Qualifications
- Minimum 1 year customer service experience in a fast-paced environment
- Exceptional verbal/written communication skills in English
- Strong problem-solving abilities with attention to detail
- Ability to work independently during night shift hours (10 PM - 6 AM)
- Proficiency with CRM software and Microsoft Office Suite
- High school diploma or equivalent; college degree preferred