Job Description
Join our award-winning team at the upcoming Indianapolis Customer Service Hiring Event! We're seeking passionate Night Shift Customer Service Representatives to deliver exceptional support to our local community. Enjoy competitive pay, comprehensive benefits, and a supportive work environment designed for growth. This role offers stability with consistent hours and opportunities for advancement within our nationally recognized organization.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and account-related issues using proprietary CRM systems
- Document all interactions accurately in customer databases while maintaining confidentiality
- Collaborate with cross-functional teams to address complex customer needs
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Participate in ongoing training programs to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of customer service or call center experience
- Strong problem-solving abilities with attention to detail
- Proficiency in Microsoft Office Suite and CRM platforms
- Exceptional verbal/written communication skills
- Ability to work flexible night shift schedule (10 PM - 6 AM)
- Pass background check and drug screening