Job Description
Join Our Dynamic Team at the Jacksonville Hiring Event!
Global Connect Solutions is seeking passionate Night Shift Customer Service Representatives to deliver exceptional experiences for our clients. This is your opportunity to launch a rewarding career in a fast-paced, supportive environment with competitive compensation and growth potential. Interviews scheduled immediately!
Also hiring in Texas locations - ask for details at the event!
Responsibilities
- Handle high-volume inbound/outbound customer calls and digital inquiries
- Resolve complex customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to improve service quality
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Maintain product knowledge for diverse service portfolios
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Ability to work flexible night shifts (10 PM - 6 AM)
- Proficiency with CRM software and Microsoft Office
- Strong problem-solving and conflict resolution abilities