Job Description
Join our dynamic team as a Night Shift Customer Service Representative in Los Angeles! We're seeking empathetic professionals to deliver exceptional support during evening hours. Enjoy competitive pay, comprehensive benefits, and a supportive work environment. Immediate start available for qualified candidates ready to make a difference in our customers' experiences.
Responsibilities
- Handle inbound/outbound calls, emails, and chats with professionalism
- Resolve customer inquiries, complaints, and technical issues
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics for call quality and resolution time
- Identify opportunities to improve customer experience workflows
Qualifications
- 1+ years customer service experience in a call center environment
- Strong verbal/written communication skills
- Ability to multitask and prioritize tasks under pressure
- Proficiency with CRM software and MS Office Suite
- Flexibility to work overnight shifts (10 PM - 6 AM)
- High school diploma or equivalent required
- Spanish bilingual preferred