Job Description
Join our award-winning customer service team in Memphis! We're hosting a dedicated hiring event for night shift Customer Service Representatives. This premium role offers competitive pay, comprehensive benefits, and a supportive team environment. Work during evening hours while delivering exceptional service to our diverse client base. Apply now to secure your spot at our exclusive Memphis hiring event!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Maintain performance metrics (CSAT, FCR, AHT)
- Participate in ongoing training programs
- Support after-hours escalation protocols
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience
- Excellent communication and problem-solving skills
- Ability to work independently during night shifts
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Strong typing skills (40+ WPM)
- Available to work flexible evening/night schedules
- Basic technical troubleshooting knowledge