Job Description
Join our award-winning customer service team in Long Beach! We're seeking dedicated Night Shift Customer Service Representatives with paid training to deliver exceptional support experiences. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in a dynamic 24/7 support environment. Perfect for career changers and night owls seeking stability and growth.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with team leads to escalate complex cases
- Maintain 95% customer satisfaction metrics
- Support product launches and seasonal campaigns
- Adhere to compliance and security protocols
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience (entry-level accepted)
- Strong communication and problem-solving skills
- Ability to work independently during night shifts
- Basic computer proficiency with MS Office
- Spanish bilingual a plus
- Pass background check and drug screening
- Reliable transportation to facility