Job Description
Join Omaha's premier customer service team as a Night Shift Customer Service Representative with comprehensive paid training! We're seeking dedicated professionals to deliver exceptional support during evening hours while building rewarding careers in Omaha's thriving business landscape.
Why You'll Love This Role:
- Competitive pay with performance-based incentives
- Full paid training program – no experience necessary!
- Health benefits, retirement plans, and growth opportunities
- Modern, supportive work environment in Omaha
- Work-life balance with consistent night shift schedule
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve complex issues using problem-solving and empathy
- Document interactions accurately in CRM systems
- Collaborate with team members to maintain service excellence
- Meet key metrics (call handle time, CSAT, resolution rates)
- Continuously update product knowledge through training modules
- Uphold company policies and confidentiality standards
Qualifications
- High school diploma or equivalent (college preferred)
- Strong communication and active listening skills
- Ability to thrive in night shift environment (7 PM - 7 AM)
- Basic computer proficiency with multitasking ability
- Customer service mindset with patience and resilience
- No prior experience required – training provided!
- Must pass background check and drug screening