Job Description
Join our dynamic team as a Night Shift Customer Service Representative and deliver exceptional remote support from home! At NexConnect Solutions, we empower professionals to thrive in flexible work environments while making a real impact on customer satisfaction. This role offers competitive pay, comprehensive benefits, and career advancement opportunities in a supportive culture.
What You'll Gain:
- Full-time remote position with night shift flexibility
- Health, dental, and vision insurance
- 401(k) with company matching
- Paid training and ongoing development
Be part of a company that values your work-life balance and recognizes your contributions. Apply today to start your rewarding remote career journey!
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats during night shift hours
- Resolve product inquiries, billing issues, and service complaints
- Document interactions accurately in CRM systems
- Collaborate with support teams to escalate complex cases
- Maintain performance metrics (e.g., CSAT, AHT)
- Stay updated on product knowledge and policy changes
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong communication and problem-solving skills
- Ability to work independently during night hours
- Reliable home office setup with high-speed internet
- Proficiency with CRM software and Microsoft Office
- Typing speed of 40+ WPM