Job Description
Join our award-winning customer support team as a Night Shift Customer Service Representative! Enjoy the flexibility of working remotely from anywhere in North Carolina while delivering exceptional service to Memphis-based clients. This role offers competitive pay, comprehensive benefits, and career advancement opportunities in a fast-growing tech company.
Our ideal candidate thrives in a remote environment, possesses outstanding problem-solving skills, and is passionate about creating positive customer experiences. You'll be the voice of our brand during critical overnight hours, ensuring seamless support for our valued clients.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat during overnight hours (10 PM - 6 AM CT)
- Resolve billing, technical, and service-related issues with empathy and efficiency
- Document interactions accurately in CRM system while maintaining strict confidentiality
- Collaborate with cross-functional teams to escalate complex issues and implement solutions
- Meet/exceed performance metrics including CSAT scores, resolution time, and first-contact resolution
- Participate in continuous training to enhance product knowledge and service techniques
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in remote/in-office setting
- Exceptional written and verbal communication skills
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office Suite
- Ability to work independently with minimal supervision during overnight shifts
- Strong problem-solving abilities and attention to detail
- Reliable high-speed internet and quiet home office environment