Job Description
Join our award-winning customer service team as a Night Shift Representative! This fully remote position offers the flexibility to work from home while delivering exceptional support to clients across Fort Worth and beyond. We provide comprehensive training, career advancement opportunities, and a supportive virtual environment where your contributions are valued.
As a key member of our 24/7 support hub, you'll resolve complex inquiries with empathy and efficiency. Our competitive compensation package includes performance bonuses, health benefits, and paid time off. Ideal for night owls seeking stability in a dynamic remote role with upward mobility.
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats during night shift hours (10 PM - 6 AM CT)
- Resolve billing, technical, and product inquiries with first-contact resolution
- Document interactions in CRM systems while maintaining strict data privacy protocols
- Collaborate with global teams to escalate complex issues and improve service workflows
- Meet/exceed KPIs including CSAT scores, AHT targets, and quality assurance standards
- Participate in continuous training on product updates and service excellence
- Maintain professional composure during high-pressure situations
Qualifications
- Minimum 1 year customer service experience in remote or call center environment
- Strong typing skills (40+ WPM) and proficiency with CRM software (Salesforce preferred)
- Excellent verbal communication and active listening abilities
- High-speed internet connection (minimum 50 Mbps) and quiet home office setup
- Ability to work independently during night shifts with minimal supervision
- Proven problem-solving skills with attention to detail
- Flexible schedule availability including weekends/holidays
- Basic technical troubleshooting knowledge for common connectivity issues