Job Description
Join our award-winning team as a Remote Customer Service Representative and deliver exceptional support from the comfort of your home. This night shift position offers competitive compensation, comprehensive benefits, and career growth opportunities. We're seeking empathetic professionals to handle inbound/outbound calls, resolve inquiries, and maintain high customer satisfaction standards.
Why Choose Apex Solutions? Flexible scheduling, paid training, performance bonuses, and a supportive remote work environment. Enjoy Las Vegas living while advancing your career in customer service excellence.
Responsibilities
- Handle high-volume inbound/outbound calls and customer inquiries
- Resolve billing, technical, and account-related issues using CRM tools
- Document interactions accurately in Salesforce and ticketing systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with technical teams for complex issue escalation
- Participate in ongoing training and quality assurance reviews
Qualifications
- 1+ years customer service experience in call center or tech support
- Strong typing skills (40+ WPM) and proficiency with CRM software
- Excellent communication and conflict resolution abilities
- Reliable high-speed internet and quiet home office setup
- Ability to work nights (10 PM - 6 AM PST) and weekends
- High school diploma or equivalent; college degree preferred
- Pass background check and drug screening