Job Description
Join our award-winning customer service team in the nation's capital! Apex Solutions Group is seeking passionate Night Shift Customer Service Representatives to deliver exceptional support to our diverse client base. This full-time position offers immediate start opportunities with competitive pay, comprehensive benefits, and career growth potential. Work in our modern downtown DC office supporting Fortune 500 clients while enjoying flexible scheduling and performance-based incentives.
We value professionalism, problem-solving skills, and a commitment to exceeding customer expectations. Our team-centric environment fosters collaboration and continuous learning. If you thrive in fast-paced settings and want to make an impact, apply today!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve complex customer issues with empathy and efficiency while maintaining SLAs
- Document interactions accurately in Salesforce CRM system with 100% compliance
- Collaborate with technical support and billing departments for seamless resolution
- Proactively identify opportunities to improve customer experience and retention
- Maintain detailed knowledge of product offerings and service protocols
- Participate in quarterly performance reviews and training sessions
- Support special projects during low-traffic periods (e.g., process documentation)
Qualifications
- Minimum 1 year customer service experience in high-contact environment
- Exceptional verbal/written communication skills with neutral accent
- Proficient in CRM systems (Salesforce preferred) and MS Office Suite
- Ability to multitask across multiple communication channels
- Strong problem-solving abilities with analytical mindset
- Available for flexible night shifts (11 PM - 7 AM) including weekends
- Typing speed of 45+ WPM with 98% accuracy
- US citizenship or valid work authorization required