Job Description
Join our award-winning customer service team at Albuquerque Connect Solutions! We're seeking dedicated professionals to deliver exceptional support during our peak night hours. Enjoy competitive pay, comprehensive benefits, and a supportive team environment while serving our diverse client base. Perfect for night owls seeking career growth with flexible scheduling options.
What We Offer:
- Starting wage: $18/hour + performance bonuses
- Health/dental/vision insurance
- 401(k) with company match
- Weekly pay with direct deposit
- Free on-site parking
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve billing, technical, and account-related inquiries
- Document interactions accurately in CRM systems
- Meet/exceed quality and productivity metrics
- Collaborate with team members to improve processes
- Adhere to all compliance and security protocols
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Strong typing skills (40+ WPM)
- Excellent verbal communication abilities
- Ability to work independently during night shifts
- Proficiency with Windows OS and basic software
- Reliable transportation to downtown location
- Must pass background check and drug screen