Job Description
Join our award-winning customer service team at Global Connect Solutions! We're seeking dedicated Night Shift Representatives to deliver exceptional support to our diverse client base. Enjoy competitive pay, comprehensive benefits, and a supportive culture that values your contribution. Our downtown Chicago office offers modern amenities and a 24/7 operational environment designed for your success.
Why You'll Love Working With Us:
- Industry-leading compensation package
- Health, dental, and vision insurance
- Tuition reimbursement programs
- Career advancement opportunities
- Comprehensive training and development
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries regarding billing, technical support, and account management
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time, CSAT)
- Collaborate with team leads to improve service processes
- Maintain strict confidentiality of customer data
- Participate in ongoing training and skill development
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Strong typing skills (40+ WPM)
- Excellent communication and active listening abilities
- Ability to work independently in a fast-paced environment
- Proficiency with CRM software (Salesforce experience a plus)
- Flexible schedule availability including weekends/holidays
- Passion for helping others and problem-solving