Job Description
Join our award-winning customer support team as a Night Shift Customer Service Representative in Indianapolis! We're seeking dedicated professionals to deliver exceptional service during our peak evening hours. This role offers competitive pay, comprehensive benefits, and opportunities for career advancement in a fast-paced environment.
As a key member of our 24/7 support center, you'll handle inbound customer inquiries, resolve technical issues, and ensure positive outcomes. Our night shift team enjoys premium pay rates, flexible scheduling, and a collaborative atmosphere where your contributions are valued. We provide extensive training and ongoing support to set you up for success.
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services using CRM systems
- Document interactions accurately and maintain detailed case notes
- Meet/exceed performance metrics including CSAT and AHT targets
- Collaborate with team members to escalate complex issues effectively
- Participate in ongoing training to enhance product knowledge
- Uphold company standards for data security and confidentiality
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 6 months customer service experience
- Strong typing skills (35+ WPM) and computer proficiency
- Excellent verbal communication and active listening abilities
- Ability to work independently and make sound decisions
- Flexibility to work nights, weekends, and holidays
- Basic troubleshooting knowledge for technical inquiries
- Positive attitude and resilience in high-pressure situations