Job Description
Join our dynamic team as a Night Shift Customer Service Representative at Global Connect Solutions! We're seeking dedicated professionals to deliver exceptional support during our peak hours. Enjoy competitive pay, comprehensive benefits, and a supportive work environment designed for career growth. This role is perfect for night owls who thrive in fast-paced settings and want to make a real impact.
Our Jacksonville facility offers modern amenities, flexible scheduling, and opportunities for advancement. We invest in our people with ongoing training and development programs. If you're passionate about customer satisfaction and ready to build a rewarding career, apply today!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries, billing issues, and technical support concerns
- Document interactions accurately in CRM systems and maintain detailed records
- Meet/exceed performance metrics for call quality and resolution times
- Collaborate with team members to share best practices and improve processes
- Adhere to all security protocols and company policies
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Strong communication and active listening skills
- Ability to multitask and work efficiently under pressure
- Basic computer proficiency with CRM software
- Flexible availability to work nights (10 PM - 6 AM)
- Positive attitude and problem-solving mindset