Job Description
Join Nashville Connect Solutions and become part of our award-winning customer experience team! We're seeking passionate individuals to deliver exceptional service during our high-demand night shift hours. Enjoy competitive pay, comprehensive benefits, and a supportive culture that values your growth. As a key player in our 24/7 operations, you'll directly impact customer satisfaction while building valuable skills in communication, problem-solving, and technology. Our state-of-the-art downtown facility offers modern amenities and a collaborative environment designed for peak performance. Apply today and transform your night shift into a rewarding career!
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve complex inquiries using CRM tools and knowledge bases
- Meet/exceed performance metrics (call quality, resolution time, CSAT)
- Collaborate with cross-functional teams to improve service processes
- Maintain detailed documentation of customer interactions
- Adhere to compliance standards and data security protocols
- Contribute to continuous improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal communication and active listening skills
- Ability to thrive in fast-paced, high-stress environments
- Proficiency with CRM software and Microsoft Office Suite
- Flexible schedule availability (nights, weekends, holidays)
- Strong problem-solving and conflict resolution abilities
- Typing speed of 40+ WPM