Job Description
Join our award-winning customer service team as a Night Shift Representative at Delta Solutions Inc. We're seeking energetic professionals to deliver exceptional support during peak evening hours. Enjoy competitive pay, comprehensive benefits, and a supportive team environment while serving diverse clients across industries.
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries, complaints, and technical issues
- Maintain detailed call logs and documentation in CRM systems
- Meet/exceed performance metrics including CSAT and AHT
- Collaborate with day shift teams for seamless service continuity
- Adhere to HIPAA/FERPA compliance protocols
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service/call center experience
- Exceptional verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Comfortable working independently in remote environment
- Flexible schedule availability (7PM-7AM shifts)
- Basic typing speed of 35+ WPM