Job Description
Join our award-winning customer support team at Global Solutions Inc. as a Night Shift Customer Service Representative! We're seeking dedicated professionals to provide exceptional service to our clients during evening hours. This role offers competitive pay, comprehensive benefits, and opportunities for career growth in a dynamic environment. If you're a problem-solver with a passion for helping others, we encourage you to apply!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and account-related issues efficiently
- Document all interactions accurately in our CRM system
- Collaborate with team members to escalate complex issues when needed
- Maintain high customer satisfaction scores and performance metrics
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required; college degree preferred
- 1+ years of customer service experience in a fast-paced environment
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Ability to work independently and as part of a team
- Proficiency with Microsoft Office and CRM software
- Must be available to work nights (10 PM - 6 AM) and weekends