Job Description
Join our dynamic team as a Night Shift Customer Service Representative in Charlotte, NC! We're seeking dedicated professionals to deliver exceptional support during evening hours while enjoying competitive pay and comprehensive benefits. This role offers the perfect opportunity to advance your career in a fast-paced environment with growth potential and a supportive culture.
What We Offer:
- Competitive salary with night shift differential
- Comprehensive health, dental, and vision insurance
- 401(k) with company matching
- Paid time off and holidays
- Professional development opportunities
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat during night shift hours
- Resolve customer issues efficiently and maintain high satisfaction scores
- Document interactions accurately in CRM systems
- Collaborate with day team for seamless service continuity
- Adhere to company protocols and compliance standards
- Identify opportunities to improve customer experience
- Meet/exceed performance metrics for response times and resolution rates
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service or call center experience
- Exceptional communication and problem-solving skills
- Ability to work independently during night shift (7 PM - 7 AM)
- Proficient with CRM software and Microsoft Office Suite
- Strong typing skills (minimum 40 WPM)
- Ability to remain calm under pressure in high-volume scenarios
- Flexibility to adjust schedule during peak periods