Job Description
Join our award-winning customer service team as a Night Shift Representative at Apex Support Solutions! We're seeking dedicated professionals to deliver exceptional support to our valued clients during evening hours. Enjoy a collaborative environment, competitive compensation, and opportunities for growth in one of Indianapolis' most dynamic workplaces. Why Choose Us? Comprehensive benefits package, paid training, and a team-first culture that values your contributions. What You'll Gain: Industry-leading skills development, flexible scheduling options, and recognition programs for top performers. Apply today to start your journey with us!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with team members to address escalated issues and maintain service standards
- Meet/exceed performance metrics including response times and resolution rates
- Identify opportunities to improve customer experience and contribute to process enhancements
- Participate in ongoing training to stay updated on products and procedures
- Support cross-functional initiatives during peak demand periods
Qualifications
- Minimum 1 year customer service experience in high-volume environment
- Exceptional verbal/written communication skills with strong active listening abilities
- Proficient in multitasking with excellent time management under pressure
- Experience with CRM platforms (e.g., Salesforce, Zendesk) preferred
- Ability to maintain composure during challenging customer interactions
- High school diploma or equivalent; college degree a plus
- Availability to work flexible schedule including weekends/holidays
- Typing speed of 40+ WPM with strong attention to detail