Job Description
Join our dynamic team as a Night Shift Customer Service Representative in Long Beach, CA! We're seeking empathetic professionals to deliver exceptional support during evening hours. Enjoy competitive pay, comprehensive benefits, and a supportive remote-friendly environment. Be the voice of our brand while helping customers resolve inquiries with confidence and care.
Responsibilities
- Handle inbound/outbound customer calls and digital communications with professionalism
- Resolve billing, product, and technical inquiries using CRM systems
- Document interactions accurately in customer databases
- Collaborate with support teams to escalate complex issues
- Maintain high customer satisfaction scores (CSAT) and first-contact resolution rates
- Adhere to compliance protocols and data security standards
Qualifications
- 1+ years of customer service experience in call center or support role
- Strong communication skills and problem-solving abilities
- Ability to work independently during night shift (10 PM - 6 AM)
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- High school diploma or equivalent; college degree preferred
- Type 35+ WPM with accurate data entry skills
- Reliable internet connection for remote work option