Job Description
Join our award-winning customer service team as a Night Shift Representative in Memphis! We're seeking dedicated professionals to deliver exceptional support during evening hours while enjoying premium shift differentials. This role offers stability, growth opportunities, and a collaborative culture focused on work-life balance. Enjoy free parking, comprehensive benefits, and the chance to make a real impact on our clients' experience.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and billing concerns with empathy and efficiency
- Maintain detailed case documentation in CRM systems
- Collaborate with cross-functional teams to escalate complex issues
- Meet/exceed quality and productivity metrics
- Contribute to process improvement initiatives
Qualifications
- 1+ years customer service experience in high-contact environment
- Strong problem-solving and conflict resolution skills
- Proficient with CRM software and MS Office Suite
- Exceptional verbal/written communication abilities
- Ability to work independently during night shift hours
- High school diploma or equivalent (college preferred)
- Flexibility to work weekends/holidays as needed