Job Description
Join our award-winning support team as a Night Shift Customer Service Representative at Milwaukee Solutions Inc. We're seeking dedicated professionals to deliver exceptional service while our clients sleep. Enjoy competitive pay, comprehensive benefits, and a supportive environment that values work-life balance. This role offers stability in a growing company with opportunities for advancement.
Responsibilities
- Resolve customer inquiries via phone, email, and chat during night shift hours (11 PM - 7 AM)
- Process orders, returns, and account modifications with precision
- Document interactions accurately in CRM systems
- Collaborate with day-team for seamless handoffs
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Identify trends and escalate complex issues to supervisors
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced night environment
- Proficiency with CRM software and Microsoft Office Suite
- Reliable transportation for overnight shifts
- Positive attitude under pressure