Job Description
Join our award-winning customer support team in Nashville! We're seeking dedicated night shift professionals to deliver exceptional service while our clients sleep. Enjoy premium benefits, flexible scheduling, and career advancement opportunities in a dynamic 24/7 environment. Perfect for night owls seeking stability and growth.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account issues with empathy and precision
- Document interactions in CRM systems with 100% accuracy
- Collaborate with cross-functional teams to resolve escalated cases
- Maintain performance metrics (CSAT, FCR, AHT) above 95%
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- 1+ years customer service experience in high-volume environment
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce preferred)
- Ability to work independently during overnight shifts (10 PM - 6 AM)
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent; college degree preferred