Job Description
Join our elite customer service team in the heart of New Orleans! We're seeking dedicated Night Shift Customer Service Representatives to deliver exceptional support during evening hours. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment where your voice matters. This role offers stability in a growing industry with opportunities for advancement. If you thrive in fast-paced settings and take pride in resolving customer concerns, we want you on our team!
Responsibilities
- Handle high-volume inbound/outbound customer calls and digital inquiries with professionalism
- Resolve billing, technical, and service-related issues using CRM systems
- Document interactions accurately in customer databases and maintain case logs
- Collaborate with technical teams to escalate complex issues efficiently
- Meet/exceed performance metrics for call quality, resolution time, and customer satisfaction
- Participate in ongoing training programs to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in call center or retail environment
- Exceptional verbal/written communication skills and active listening abilities
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office Suite
- Ability to multitask in high-pressure situations while maintaining composure
- Available to work flexible night shifts (6 PM - 2 AM, Sunday-Thursday)
- Strong problem-solving skills with attention to detail