Job Description
Join our award-winning team as a Night Shift Customer Service Representative in the heart of Philadelphia! We're seeking dedicated professionals to deliver exceptional customer experiences while our city sleeps. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your growth matters. If you thrive in dynamic settings and possess exceptional communication skills, this is your opportunity to shine.
As a key member of our 24/7 support team, you'll handle inbound/outbound calls, resolve inquiries with empathy, and contribute to our 95% customer satisfaction rate. We offer flexible scheduling, performance bonuses, and career advancement paths. Ready to turn your night-time energy into rewarding work? Apply today!
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services using CRM systems
- Document interactions accurately in Salesforce and Zendesk platforms
- Collaborate with cross-functional teams to resolve complex issues
- Maintain 95% customer satisfaction through active listening
- Adhere to PCI compliance standards for sensitive data handling
- Contribute to continuous improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in high-volume environments
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce, Zendesk)
- Ability to multitask in fast-paced night shift settings
- Strong problem-solving and conflict resolution abilities
- Typing speed of 40+ WPM with 95% accuracy
- Flexible availability for rotating night shifts (11 PM - 7 AM)