Job Description
Join Phoenix Connect Solutions as a Night Shift Customer Service Representative and launch your career in one of Arizona's fastest-growing industries! We're seeking dedicated professionals to join our dynamic call center team with comprehensive paid training and competitive compensation. Enjoy flexible scheduling, career advancement opportunities, and a supportive work environment designed for your success. No experience required – we provide all the tools you need to thrive in customer service excellence.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and policies
- Document interactions accurately in CRM systems
- Meet daily performance metrics for call quality and resolution time
- Collaborate with team members to enhance customer experience
- Adhere to compliance and security protocols
- Participate in ongoing training and skill development
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to work independently in a fast-paced environment
- Basic computer proficiency with typing accuracy
- Flexibility to work nights and weekends as scheduled
- Positive attitude with problem-solving mindset
- No prior experience necessary – paid training provided
- Must pass background check and drug screening