Job Description
Join ConnectCare Solutions as a Night Shift Customer Service Representative in Oklahoma City and become the voice of excellence for our valued clients. This immediate-start opportunity offers a dynamic environment where your dedication to customer satisfaction will drive our success. Enjoy competitive pay, comprehensive benefits, and a supportive team culture designed for growth.
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and professionalism
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to ensure seamless service delivery
- Maintain high customer satisfaction scores through quality interactions
- Adhere to compliance protocols and data security standards
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in a call center environment
- Exceptional verbal/written communication skills
- Ability to type 40+ WPM with high accuracy
- Strong problem-solving and conflict resolution abilities
- Availability to work flexible night shifts (10 PM - 6 AM)
- Proficiency with CRM software and Microsoft Office Suite