Job Description
Join our award-winning team as a Night Shift Customer Service Representative in Indianapolis! We're hosting an exclusive hiring event for dedicated professionals who thrive in dynamic, customer-focused environments. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in a supportive workplace.
What We Offer:
- Competitive hourly pay ($18-$24)
- Health/dental/vision insurance
- 401(k) with company match
- Paid training and development
- Flexible scheduling
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions using CRM systems with precision
- Collaborate with cross-functional teams to resolve escalated issues
- Meet performance metrics for resolution time and customer satisfaction
- Maintain detailed knowledge of products/services
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to multitask in fast-paced environments
- Night shift availability (10 PM - 6 AM)
- Strong problem-solving and conflict resolution abilities