Job Description
Join Coastal Connect Solutions as a Night Shift Customer Service Representative and become the voice of our premium brand! We're seeking empathetic professionals to deliver exceptional support from the comfort of their Virginia Beach homes. Enjoy a flexible remote schedule while making a real impact on customer satisfaction. Our comprehensive training program ensures you'll thrive in this dynamic role.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Collaborate with cross-functional teams on complex escalations
- Contribute to process improvement initiatives
Qualifications
- 1+ years customer service experience in remote/inbound environments
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce preferred)
- High-speed internet and quiet home office setup
- Ability to work independently with minimal supervision
- Strong problem-solving and conflict resolution abilities
- Availability for flexible night shift schedule (8 PM - 5 AM)