Job Description
Join GlobalConnect Solutions as a Night Shift Customer Service Representative and become the voice of excellence for our Oklahoma City clients! We're seeking dedicated professionals to deliver exceptional support during evening hours. Enjoy competitive pay, comprehensive benefits, and a dynamic team environment. Immediate start available – apply today and launch your career in customer service excellence!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues, billing concerns, and product inquiries using CRM systems
- Document interactions accurately and maintain detailed customer records
- Collaborate with cross-functional teams to escalate complex issues efficiently
- Meet/exceed performance metrics including call quality and resolution targets
- Contribute to process improvements for enhanced customer satisfaction
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in a fast-paced environment
- Exceptional communication and problem-solving skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to multitask and prioritize during high-volume periods
- Strong typing skills (40+ WPM) and technical aptitude
- Flexibility to work nights (11 PM - 7 AM) and weekends as needed