Job Description
Join ConnectCare Solutions as a Night Shift Customer Service Representative and become the voice of our brand! We're seeking empathetic professionals to deliver exceptional support to customers across New York and Florida during overnight hours. This fully remote role offers competitive pay, comprehensive training, and a flexible schedule designed for work-life balance. If you thrive in fast-paced environments and are passionate about problem-solving, apply today to join our award-winning team.
Responsibilities
- Handle inbound/outbound calls, emails, and chats with customers across NY and FL
- Resolve inquiries regarding products, services, and billing with 95% first-contact resolution
- Document interactions accurately in CRM systems while maintaining HIPAA compliance
- Collaborate with cross-functional teams to escalate complex issues
- Meet/exceed performance metrics including CSAT, AHT, and quality scores
- Participate in ongoing training to enhance product knowledge
- Proactively identify process improvements for customer experience
Qualifications
- 1+ years customer service experience in call center or support role
- Excellent communication skills with neutral English accent
- Ability to work independently during overnight shifts (11 PM - 7 AM ET)
- Proficient in CRM software (Salesforce preferred) and MS Office
- High-speed internet connection and quiet home office space
- Strong problem-solving and conflict resolution abilities
- Available to work weekends and holidays as needed