Job Description
Join CityConnect Solutions as a Night Shift Customer Service Representative and launch your career with comprehensive paid training! We're seeking empathetic individuals to deliver exceptional support to our Long Beach community while enjoying competitive pay and flexible scheduling. No prior experience required – we provide all the tools you need to succeed in this vital role. Work in a dynamic environment where your communication skills directly impact customer satisfaction and professional growth. Apply today and start your journey with a company that invests in its people!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and patience
- Resolve billing issues, service disruptions, and technical support requests
- Document interactions accurately in CRM systems while maintaining data privacy
- Collaborate with technical teams to escalate complex problems effectively
- Meet performance metrics for response time, resolution rate, and customer satisfaction
- Participate in continuous training programs to enhance product knowledge
- Support weekend and holiday coverage as required by operational needs
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong verbal/written communication skills in English
- Ability to work independently during night shifts (10 PM - 6 AM)
- Basic computer proficiency with typing speed of 35+ WPM
- Customer service experience in retail, hospitality, or call centers (paid training available)
- Problem-solving mindset with attention to detail
- Reliable transportation to our downtown Long Beach facility
- Passion for helping diverse community members