Job Description
Join our award-winning customer experience team as a Remote Chat Support Specialist! We're urgently hiring passionate communicators to deliver exceptional digital support from home. This is your chance to launch a flexible career with industry-leading benefits.
What You'll Love:
- 100% remote work with flexible scheduling
- Comprehensive training and career advancement paths
- Health/dental/vision insurance after 60 days
- Performance bonuses and recognition programs
- Latest tech equipment provided
Responsibilities
- Resolve customer inquiries via live chat within 30-second SLA
- Process orders, troubleshoot technical issues, and handle billing questions
- Maintain detailed case notes in CRM system with 98% accuracy
- Collaborate with Tier 2 teams for complex escalations
- Identify upsell opportunities during support interactions
- Participate in weekly performance improvement sessions
- Adhere to PCI compliance standards for payment processing
Qualifications
- 1+ years customer service experience (chat/phone/email)
- Typing speed of 60+ WPM with 99% accuracy
- Proficient in Zendesk/Salesforce or similar platforms
- Excellent written English with grammar mastery
- High-speed home internet (minimum 50 Mbps)
- Quiet, professional home office environment
- Ability to work evenings/weekends (schedule flexibility required)
- Must be based in Texas or New York state