Job Description
Join our dynamic team as a Night Shift Customer Service Representative and become the voice of our brand! We offer comprehensive paid training to ensure your success in this rewarding role. As a key member of our Atlanta-based operations, you'll deliver exceptional support to clients across the US while enjoying competitive compensation, flexible scheduling, and opportunities for career advancement. Our modern, supportive environment values work-life balance and recognizes your contributions.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and service requests while maintaining accuracy
- Document all interactions in CRM systems following company protocols
- Collaborate with team members to escalate complex issues and share best practices
- Meet or exceed performance metrics including CSAT and resolution times
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience in a high-volume environment
- Strong verbal/written communication skills with professional demeanor
- Proficiency in CRM software and Microsoft Office Suite
- Ability to thrive in a fast-paced, team-oriented setting
- Reliable transportation for night shift schedule (9 PM - 6 AM)
- Positive attitude and problem-solving mindset