Job Description
Join our award-winning team as a Night Shift Customer Service Representative in Houston, TX! We're seeking passionate individuals to provide exceptional support to our diverse client base during evening hours. This is an immediate-start opportunity offering competitive pay, comprehensive benefits, and career growth potential. Work in a modern, collaborative environment with flexible scheduling options.
What We Offer:
- Competitive hourly pay plus performance bonuses
- Full benefits package including health insurance and 401(k)
- Free parking and public transit reimbursement
- Professional development programs
- Positive team culture with monthly social events
Responsibilities
- Handle inbound/outbound calls, emails, and chat inquiries with professionalism
- Resolve customer issues using CRM systems and internal knowledge bases
- Process orders, returns, and service requests accurately
- Collaborate with team members to resolve complex customer scenarios
- Document interactions and maintain detailed case records
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service experience
- Strong communication skills (verbal/written) in English
- Proficiency with CRM software and Microsoft Office Suite
- Ability to work independently in a fast-paced environment
- Comfortable with night shift schedule (10 PM - 6 AM)
- Problem-solving mindset with attention to detail
- Basic typing speed of 40+ WPM