Job Description
Join our award-winning customer support team as a Night Shift Customer Service Representative! We're seeking passionate individuals to deliver exceptional service while working remotely from New York or Florida. Enjoy competitive pay, comprehensive benefits, and a supportive virtual environment where your voice matters.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics for quality and resolution time
- Identify opportunities for process improvements
- Maintain product knowledge through continuous training
- Support weekend/holiday rotations as needed
Qualifications
- 1+ years customer service experience in remote/in-office settings
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce preferred)
- Ability to work independently in a home office environment
- High-speed internet connection and quiet workspace
- Flexibility to work nights (10 PM - 6 AM EST)
- Associate degree or equivalent experience
- Fluency in English (Spanish fluency a plus)