Job Description
Join our award-winning customer service team in San Jose! We're seeking dedicated Night Shift Customer Service Representatives to deliver exceptional support during our peak hours. This role offers competitive pay, comprehensive benefits, and growth opportunities in a dynamic environment. As a key player in our 24/7 support center, you'll resolve inquiries with empathy and efficiency while representing our brand's commitment to excellence.
Responsibilities
- Handle inbound/outbound customer communications via phone, email, and chat
- Resolve billing, technical, and account-related inquiries
- Document interactions in CRM system with precision
- Collaborate with team leads to escalate complex issues
- Maintain service level metrics (e.g., CSAT, AHT)
- Participate in ongoing product training sessions
- Support special projects during low-traffic periods
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in B2B/B2C setting
- Strong typing skills (40+ WPM) and technical aptitude
- Availability to work 11 PM - 7 AM (Sun-Thu)
- Proficiency with CRM software (Salesforce/Zendesk)
- Exceptional problem-solving and conflict resolution skills
- Spanish bilingual proficiency a major plus