Job Description
Join our award-winning customer service team and become the voice of innovation! We're seeking dedicated Night Shift Customer Service Representatives to deliver exceptional support during critical overnight hours. This immediate-start opportunity offers competitive pay, comprehensive benefits, and a pathway to career growth in one of Atlanta's fastest-growing industries.
At Apex Solutions Group, we empower our team members with cutting-edge tools and ongoing training. Enjoy a supportive, collaborative environment where your contributions directly impact customer satisfaction and company success. Plus, our night shift premium ensures your hard work is rewarded with industry-leading compensation.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve complex technical and billing issues using proprietary CRM systems
- Document interactions and update customer databases with precision
- Collaborate with cross-functional teams to escalate unresolved issues
- Maintain 95%+ customer satisfaction scores through active listening
- Adhere to strict SLAs while maintaining quality standards
- Participate in quarterly performance reviews and skill development programs
Qualifications
- Minimum 1 year customer service experience in high-volume environment
- Proven ability to de-escalate difficult situations with professionalism
- Strong typing skills (40+ WPM) and proficiency with Microsoft Office Suite
- Flexible availability for overnight shifts (10 PM - 6 AM)
- Excellent problem-solving abilities and attention to detail
- High school diploma or equivalent; college degree preferred
- Ability to work independently while maintaining team cohesion
- Background check and drug screen required