Job Description
Join our award-winning call center team in Tampa! Global Solutions Inc. is seeking passionate individuals to deliver exceptional customer experiences. We're hosting an exclusive hiring event for full-time positions with competitive pay, comprehensive benefits, and growth opportunities.
Why Work With Us?
- Industry-leading training program
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Career advancement pathways
Responsibilities
- Handle incoming/outbound calls with professionalism and empathy
- Resolve customer inquiries and technical issues
- Document interactions in CRM systems accurately
- Meet/exceed performance metrics (quality/speed)
- Collaborate with team members to improve service delivery
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- 1+ years customer service/call center experience preferred
- Exceptional verbal/written communication skills
- Strong problem-solving abilities
- Proficiency with CRM software (Salesforce/Zendesk)
- Type 35+ WPM with high accuracy
- Positive attitude and resilience under pressure