Job Description
Join our award-winning call center team in Detroit and transform your career with weekly pay! Premier Customer Solutions is hosting a exclusive hiring event for motivated individuals seeking stable, customer-focused roles with immediate start dates. Enjoy competitive hourly wages, comprehensive benefits, and a supportive environment designed for growth. Why choose us?
- Weekly paychecks (no more waiting!)
- Flexible day/night shifts available
- Free parking and metro-accessible location
- Career advancement opportunities
- Team-based culture with performance bonuses
Responsibilities
- Handle 50+ inbound/outbound customer calls daily with professionalism
- Resolve billing, technical, and service inquiries using CRM systems
- Meet/exceed 90% customer satisfaction metrics and KPI targets
- Document interactions accurately in Salesforce and Zendesk platforms
- Collaborate with team leads to improve service quality
- Participate in monthly training for product updates
- Maintain 99.5% attendance and punctuality standards
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service or call center experience
- Proficient in Windows OS and 50+ WPM typing
- Strong problem-solving and conflict resolution skills
- Ability to work flexible shifts (including evenings/weekends)
- Pass background check and drug screen
- Spanish bilingual candidates strongly encouraged